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2019 in Review

“Today’s health care system faces a broad range of challenges, from its complexity and lack of support for patients, to a focus on episodic care in a fee-for-service environment. Moreover, fragmentation among various stakeholders all too often leaves patients struggling to manage and coordinate their own care. These factors have led to unnecessary, avoidable spending and inferior outcomes for patients. In fact, research shows that up to 25 percent of the more than $2 trillion the United States spends annually on treating patients with chronic conditions is preventable.”

Larry Merlo, President and Chief Executive Officer

Letter to Shareholders

At the heart of health

What does it mean to be at the heart of health?
For CVS Health, it’s about addressing the unique challenges of today’s health care environment and developing solutions that will lead to better health care delivery in the years to come. Over the next few pages, you’ll learn about some of the many steps we’re taking to improve outcomes while also providing more value for clients and patients. We’re accomplishing this through a broad set of innovations across the spectrum of health care that leverage our unique suite of assets. Through them, we’re able to engage patients and help them live healthier lives in ways that no other health care company can.