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We bring optimal care closer to people who need it


Our streamlined authorization process for specialty customers and new delivery options are two ways in which we are improving access for patients.

Our strategic initiatives with Epic, the most popular electronic health records (EHR) platform, are helping us meet the many challenges of care coordination in today’s fragmented health care system. For example, Epic has helped us streamline the often-challenging prior authorization process so that physicians can get their patients started on specialty therapies more rapidly. Given Epic’s compatibility with other EHR systems, we can work with physicians using different platforms as well. Across the enterprise, we’re making it even easier for patients to get the care they need. In addition to Maintenance Choice®, which gives customers the option of getting their 90-day prescriptions at one of our retail locations at the same low price as mail, our new Maintenance Choice All Access includes on-demand prescription delivery. In 2018, CVS Pharmacy® is launching nationwide next-day delivery, and we’re offering same-day delivery for Manhattan customers. We expect to add same-day delivery in additional cities as the year progresses.


26 million

lives enrolled in Maintenance Choice



more likely to achieve optimal adherence if enrolled in Maintenance Choice


6 cities

to have same-day delivery in 2018



fewer touches are required for prior authorization process due to streamlining improvements