It takes all the pieces to see a complete picture of the patient

Through our integrated assets, we offer exclusive programs that provide an enhanced member experience and better results.

Take Maintenance Choice®, which offers PBM plan members the option of receiving their 90-day prescriptions by mail or by picking them up at their local CVS Pharmacy® location. The number of people enrolled continues to increase because of its convenience and ability to improve adherence rates. Specialty Connect® offers a similar benefit to patients with prescriptions for complex specialty medications. Through our Health Engagement Engine™, we seamlessly aggregate data from across the enterprise and other payor sources and combine it with our clinical research to identify opportunities for improving clinical care. That enables our 36,000 pharmacists and clinicians to have important conversations with patients that help lead to better health outcomes and lower costs for payors. And regardless of the channel a patient chooses, our pharmacists have access to a single, unified record for prescriptions and care. Our digital assets are integrated as well, allowing patients to download a single app to manage all their prescription needs, including retail, mail, and specialty.

Patient Issues

Clinical complexity

Multi-drug regimens

Payor/Market Issues

Spend across pharmacy and medical benefits


Pipeline of new drugs and indications

Emerging specialty provider models