You Do Things Differently

CVS Caremark provides clinical solutions that no other pharmacy benefits manager (PBM) can match currently.

Our clients and plan members enjoy all the services of a best-in-class PBM. And with easy access to CVS Pharmacy locations from coast to coast, members benefit from our unique, integrated solutions. Take Maintenance Choice, which gives plan members the option of receiving their maintenance medications by mail or picking them up at one of our retail stores. Helping customers get their prescriptions in the way that works best for them is one of the keys to driving better outcomes. Our Pharmacy Advisor program for patients with chronic conditions engages plan members face-to-face when they fill prescriptions in our stores as well as by mail and through our call centers. It has delivered 15.6 million interventions to date, increasing adherence by 4 percent and reducing gaps in care by 7.5 percent. For our clients, every member who achieves optimal adherence reduces their overall costs. No wonder our PBM satisfaction rate exceeds 95 percent among clients and members alike.

Clients have made Maintenance Choice available to

23 million

members to date, and adoption continues to grow


CVS Pharmacy stores offer Maintenance Choice

15.6 million

interventions delivered through Pharmacy Advisor, driving 4% improvement in adherence