You’re Always In Touch

Our digital innovations create a better experience for customers, with adherence and savings tools that drive loyalty.

CVS Health customers are getting a lot out of their smartphones these days. More than 35 percent have enrolled to receive text messages containing prescription refill reminders and status updates. And we’ve made our CVS Pharmacy mobile app more useful than ever. Its Reminder Tool alerts customers to take their medications, while Mobile Prescription Pickup increases privacy at the pharmacy counter. Customers can simply present a unique barcode with all the necessary information required for pickup, eliminating the need to provide name and date of birth. Shoppers love the myWeekly Ad feature, which displays personalized offers, ExtraCare savings, and sales on favorite items throughout the store. MinuteClinic patients are experiencing the efficiency of a mobile solution we’re piloting that shows wait times for all of our clinics and offers the ability to sign up for online queuing. Users of the CVS Specialty app can seamlessly select their delivery option each time they order, choosing mail or in-store pickup through our Specialty Connect product. What’s next? Our apps will soon include facial recognition, making account login a breeze.

Digitally engaged patients fill

2.4x

the number of prescriptions as other patients, making them more adherent to their medications